But in light of recent restrictions, stallholders have tried to use digital services by partnering with food delivery services GrabFood and Foodpanda. Singapore’s iconic hawker centers, recognized by UNESCO for their cultural significance, are purpose-built for in-person communal dining. Businesses that have stayed afloat have been quick to jump on technologies that some owners say are essential when dining in is banned. The F&B sector is still reeling from last year’s economic downturn, reporting a year-on-year loss of nearly 30% at the end of the third quarter in 2020. The new approaches enable businesses to cater effectively to consumer demands in a competitive market where the consumer is king, Teo says. “Covid-19 proved to be the catalyst for showing companies that digitalization, innovation and technology are absolutely necessary for survival, particularly in the F&B industry,” says Jay Teo, international director of iCHEF Singapore, a digital ordering service. Faced with yet another no-dining rule, F&B businesses are quickly turning to digital ordering systems in a bid to drive up sales.
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